During an assessment under our new approach
Date of assessment 25 March to 30 March 2026.
We inspected the service as it has not yet been rated by the Care Quality Commission. The service provides support to adults of all ages, and people with dementia, mental health conditions and physical conditions.
Staff had been recruited safely and received effective support and training from leaders. Where incidents occurred, the service learned from these to improve practice. People had detailed information within their care and support plans to support the delivery of person-centred care. Risks were identified and measures were put in place to reduce these risks and protect people from harm. Staff worked well and effectively together.
People’s medicines were managed safely. The service sought consent from people before providing care, and leaders had a good understanding of the Mental Capacity Act (2005).
Leaders were knowledgeable and compassionate. Staff felt able to approach leaders with any concerns. Staff were clear about their roles and responsibilities, and audits were effective in identifying improvements at the service.