You are here

Inspection Summary


Overall summary & rating

Good

Updated 26 February 2019

The Villa is a residential care home that provides nursing and residential care up to 38 people. The home has a bungalow in the grounds that is used to support those who are planning to live independently in the community. At the time of inspection there were 32 people living in the home with four people in the bungalow. The building was in the process of undergoing a large refurbishment process.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

During the previous inspection the Effective domain had been rated as Requires Improvement as documentation relating to assessments and decisions regarding mental capacity had required improvement. At this inspection we found that the service had improved and the service was now working within the principles of the MCA and DoLS. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

At this inspection we found the service Good.

The home has a registered manager who was supported by a deputy manager and the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Medications were safely managed and lessons were learnt from any mistakes. People who lived in the home and relatives gave positive feedback about the home and the staff who worked in it. The home had a relaxed feel and people could move freely around the service as they chose. People were able to have control over their lives and participate in activities they enjoyed.

Care plans and risk assessments were person centred and detailed how people wished and needed to be supported. They were regularly reviewed and updated as required, with input from people and their families. Care plans showed that people's GPs and other healthcare professionals were contacted for advice about their health needs whenever necessary. We saw the service had responded promptly when people had experienced health problems.

The registered manager and provider used different methods to assess and monitor the quality of the service. These included regular audits of the service and staff meetings to seek the views of staff. The staff team were consistent and the providers were also involved in the running of the service.

Staff were recruited safely, received a robust induction and suitable training to do their job role effectively. All staff had been supervised in their role.

The home had carried out various checks to ensure the environment was safe and infection control processes were in place.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 26 February 2019

The service remains Good.

Effective

Good

Updated 26 February 2019

The service has improved to Good.

The service had improved processes surrounding mental capacity and the service was now working within the principles of the MCA and DoLS.

Systems were in place to liaise with GPs and to work in partnership with other health and social care professionals when necessary.

Staff supported people with their nutrition and assisted people to maintain their health and well-being.

Caring

Good

Updated 26 February 2019

The service remains Good.

Responsive

Good

Updated 26 February 2019

The service remains Good.

Well-led

Good

Updated 26 February 2019

The service remains Good.