Mr P L Mason - Orthodontics

Updated 19 June 2025

We carried out this announced on-site inspection on 14 October 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Birmingham and provides NHS and private dental care and treatment for adults and children.

Due to the practice being located on the first floor of a listed building, the provider was unable to provide treatments for patients who used wheelchairs or those with mobility issues. Staff would refer patients with accessibility needs to an accessible practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 5 staff, of which there was 1 dentist, 1 orthodontist, 1 dental nurse, 1 practice manager and 1 business manager. We gathered feedback from and spoke to a range of staff during our inspection.

Updated 19 June 2025

On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

Patients reported that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.