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Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 4 January 2013
Inspection Report published 4 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with three staff members during our visit. They told us they felt well supported and had all the training and information they needed for their roles.

Some of the staff comments were, “I really enjoy working here. My mum said, I have never seen you so happy coming home from a job,” “I feel so well supported and appreciated here,” “It’s such a lovely atmosphere working here” and “We specialise in being a family orientated practice.”

Patients commented, “They (staff) are friendly and very good with children” and “The staff are polite, professional and efficient.”

During our inspection we looked at the training records of three members of staff. We saw that mandatory training updates and further training relevant to their roles and responsibilities had been provided. Each member of staff had a professional development portfolio in place that evidenced their ongoing training and development.

We were informed that training was provided by The Mersey Deanery NHS.

The training covered infection control, radiography, oral health, first aid, medical emergencies and smoking cessation.

We saw evidence of practice / staff meetings which took place bi-monthly, which provided staff with the opportunity to discuss the service and ways in which ongoing improvements could be made.