Sanctuary Oasis Ltd

Updated 9 June 2026

The assessment was undertaken between 23 June to 13 July 2026. We visited the registered office on 24 and 25 June 2026, and 8 July 2026.

Sanctuary Oasis Ltd is a domiciliary care service providing personal care for people living in their own homes. The Care Quality Commission [CQC] only inspects where people are in receipt of regulated activities such as personal care.

This is the first inspection of the service since being registered on 16 May 2024. We reviewed all quality statements and rated the service good.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

At the time of this assessment, the service was supporting 45 people with regulated activities. Although service was not supporting any people with a learning disability or autistic people, the provider demonstrated regard for the principles of ‘Right Support, Right Care, Right Culture.’

During this assessment we spoke with 10 people using the service and 6 relatives. We spoke with 8 staff including the team leader, care coordinator, and the registered manager who is also the provider. We received feedback from a further 4 people and 14 staff via CQC Give Feedback on Care webform. We looked at a range of records relating to people’s care, staffing and management records including policies and procedures. We also sought feedback from the local authority and health care professionals.

Overall, Sanctuary Oasis Ltd provided good quality care and support across all areas of the assessment. The provider demonstrated a strong commitment to delivering safe, effective, caring, responsive and well-led support. People’s needs and risks were assessed, managed and monitored. Where risk assessments covered multiple areas the provider was responsive and assured this would be strengthened. Care plans were personalised and provided clear guidance for staff to follow. These assessments were regularly reviewed to reflect any changes. People and their relatives were actively involved in decisions about the support they received.

Staff knew how to recognise, and report safeguarding concerns and understood how to support people to stay safe. They knew people well and provided care that met their individual needs, including support with medicines and access to healthcare services when required. Records also confirmed staff worked well with a range of other professionals to promote positive healthcare outcomes for people.

Staff provided care that reflected people’s individual needs, preferences, and wishes while promoting independence and choice. They understood how to seek and respect consent, including when people communicated non-verbally, and spoke compassionately about the people they supported. We received positive feedback about the service, its staff, and leaders.

Staff were recruited safely, received appropriate training, including person-specific training, and were supported through regular supervision. Staff enjoyed working for the provider and felt they were valued.

Leaders promoted an open culture where staff felt able to raise concerns and share feedback. Concerns and complaints were used as opportunities to learn and improve the quality of care.

The provider was actively involved in all aspects of the service. Leaders provided stable leadership and maintained oversight of quality, safety, performance and risk, while promoting continuous improvement. The business continuity plan was regularly reviewed to ensure effective arrangements were in place to manage emergencies and minimise disruption to people’s care.

During the provider’s transition to a digital care system, some monitoring processes required strengthening due inconsistency in records completed by staff and the oversight. The provider was receptive to feedback and took action to address this.

Updated 9 June 2026

People and relatives were happy with the staff and the care provided. People were involved in planning and reviewing their care and received a copy of their care plan. Where requested, relatives could also access the digital care system to monitor their family member’s care and support.

People told us they were happy with the support provided to meet their personal care needs and felt safe with the staff. They described staff as ‘friendly and kind.’ One person said, “I think they are all a great bunch of people.”

People felt staff understood their individual needs, preferences, and how they wished to be supported. This included respecting people's choices, such as their preferred gender of staff, as well as their cultural, religious, and diverse needs. People were supported with their medicines where this was part of their care plan. One person said, “I take my tablets myself, but the staff will always ask me, which is good as it is an extra check for me.” A relative told us, “The carers are consistent in applying prescribed cream and they always let me know when we are running short.”

People and relatives did not raise any safety concerns whilst using the service. One relative said, “The carers are well trained; they do everything well, sometimes if a carer is newish I just have to say please can I tell you how we do things” and added they would refer to the care plan.

People described receiving care that was respectful, dignified and person centred.One person said, “I see the same group of carers; about four, which is nice as we get to chat and they ask me about my family. The carers visit once a day to help me with washing and dressing and any other general help; they always ask me if there is anything more they can do. They are very polite and respectful; they will knock on the bathroom or bedroom door before they come in.”

People liked the staff who cared for them and found them reliable and consistent. One person said, “I find the office very helpful. I was concerned on one occasion that a carer was not coming, and the office staff rang the carer, then called me back to reassure me they were on their way.”

People and relatives felt they received care that was responsive and person-centred. For instance, a relative told us on one occasion a care visit time was adjusted at short notice to ensure their family member could attend an urgent medical appointment. Another person told us, “The times the carers arrive varies, but it is usually due to traffic or other clients, I really do not have a problem with that, as long as they let me know.” The provider also assured us they would improve communication from the office when any changes occurred.

People and relatives shared examples of how staff promoted their wellbeing, independence, choice and having control over their lives. One person told “The carers will always ask me what I would like to eat; they give me a choice at all of my mealtimes.”

People and their relatives were regularly asked for feedback and felt listened to. They told us improvements were made when needed. People felt confident raising any issues or concerns with the management team and told us these were addressed promptly. A relative said, “They do visit me to audit the service they provide; to ask how things are, and if I have any complaints. They come about once a year.”