31 October 2012
During a routine inspection
We spoke with all three dentists, two dental nurses and the practice manager. They confirmed that their priority was to give a high quality service, to listen to their patients and to continually improve.
People told us that they were given appropriate information and advice so that they could make an informed decision about their treatment.
We saw patient records which showed that each person had a comprehensive assessment of their dental health needs and a plan of treatment. Each person had been asked their consent to treatment and had signed their agreement.
We saw that people were protected from harm, through the safe recruitment of staff, staff training and assessment of risk.
The practice was clean and hygienic and we saw there were robust infection control procedures in place to ensure people were protected from the risk of infection.
The service handled complaints appropriately.