South Moor Lodge Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager assessed people’s needs before they came to live at the service to ensure staff would be able to meet their needs and keep them safe. This initial information was used to create care plans, which were updated during regular reviews or when people’s support needs changed. A relative told us, “We talked about what [family member] likes and her needs when she came in. We talk about how they can help her and adapt things when needed.” This helped to ensure staff had access to up-to-date information and could continue to provide people with appropriate support which reflected their assessed needs and promoted their health and wellbeing.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People received care which reflected their needs, risks and what was important to them. People were involved in planning their care, during the initial assessment and regular reviews, so their views were central to the care they received. People and relatives were happy with the care and support provided. One person told us, “I am alright here. The carers are lovely and I am looked after very well.”

The provider ensured staff completed appropriate training, so their knowledge and skills reflected good practice. Staff performance was reviewed regularly through supervision, observations and competence assessments and staff kept up to date with good practice through regular staff meetings.

The registered manager and staff worked well together and with other services to ensure people received the support they needed.

People’s health and wellbeing were monitored, and staff were updated regarding any changes during meetings and handovers, to ensure they continued to provide people with appropriate care. Staff told us internal communication was good. Referrals to community agencies were made when people needed additional support to meet their needs and ongoing communication took place with any professionals involved in people’s care.

The registered manager and staff supported people to live healthier lives and improve their wellbeing. People’s healthcare needs were assessed and reviewed regularly. When they needed additional support to improve or maintain their health, community professionals such as GPs and community nurses were contacted. One person told us, “We have a doctor. They will call him and he will come if you need him.” A community professional who visited the service told us staff followed any treatment advice that was provided.

People’s care documentation included information about their healthcare needs, medical history and medicines, to guide staff on how to support them to maintain or improve their health.

Staff routinely monitored people’s risks and needs to ensure the care and support provided remained appropriate. If people became unwell or their condition deteriorated, staff escalated their concerns to senior staff. Weekly GP reviews took place, allowing any health concerns to be identified and appropriate treatment or investigations arranged. Updates about changes in people’s needs or risks were shared with any professionals involved in their care.

The registered manager ensured that people’s consent was sought and documented before the service started supporting them. When people were unable to provide their consent, their relatives or representatives were consulted to ensure any decisions made were in their best interests and reflected what they would want. People told us staff sought their consent before supporting them and their wishes and decisions were respected. One person commented, “They [staff] do talk to you before they help and ask if it’s alright.” Staff we spoke with understood the importance of consent and respecting people’s decisions.