Haresbrook Park Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives said staff were kind and respectful and treated them with dignity. A relative told us, “The care they (carers) give is top notch. They are very attentive and caring. They are quite chatty and it depends on how busy they are. I’ve never seen them running unless it was an emergency. They’re always in control of situations.”

Staff spoke kindly about people they supported. A member of staff told us, “I love it, residents are amazing.” Another member of staff said, “I enjoy making someone's day, having a laugh and joke.”

We observed staff to be kind and compassionate. They spent time with people and engaged in conversations about subjects which interested the person. Staff and people appeared relaxed. Staff smiled and laughed with people throughout our visit. Staff were quick to reassure and comfort people when needed. We observed warm, friendly conversations between staff and people treating each other as equals.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Relatives told us staff knew people well and supported them in line with their preferences. They described staff as friendly, approachable, and familiar with people’s routines. A person’s relative told us, “I think they treat mum as a person and are fond of her. I tell them what she likes, but mum will also say “I don’t like this”. She will speak up and is very strong minded like that. She might choose to have her breakfast in bed at times.”

People were supported to maintain relationships that were important to them. Staff recognised the importance of these relationships and supported people to stay connected with those close to them.

Staff addressed people by their preferred names and communicated with them appropriately, demonstrating familiarity and understanding. Staff were respectful in their interactions and maintained this respect when speaking about people they supported.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We observed staff encouraging people to make decisions about day‑to‑day aspects of their care, and interactions demonstrated that staff were aware of people’s preferences and respected their autonomy wherever possible.

Relatives told us people were supported to make choices about their day-to-day lives and maintain their independence where possible. They described staff encouraging people to do things for themselves and supporting them to take part in activities based on their interests. A family member told us, “They (staff) do encourage him to do what he can.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives told us staff were attentive and responsive to people’s immediate needs. They described staff acting promptly when concerns were identified and involving healthcare professionals where required. A person’s relative told us, “They respond immediately to any concerns. My wife had fallen backwards and cut her head. I said, “What’s happening”? They explained and called the paramedics. That was end of last year. There’s been no more incidents.”

Staff were aware of people’s changing needs and recognised when individuals required additional support. We observed staff responded promptly and appropriately when people showed signs of concern or distress.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported and enjoyed working at Haresbrook Park Care Home. One staff member told us, “Management are lovely, really responsive if you raise a concern, they are looked into straight away. They are always visible; we have managers work number if need to send a message.”

Staff were supported through training, supervision and day-to-day management. Records showed staff had access to learning and development opportunities which supported them to carry out their roles safely and confidently.