GoodOaks Homecare - Horsham and Crawley

Updated 6 January 2026

Dates of assessment: 8 to 19 January 2026. GoodOaks Homecare Horsham Crawley is a domiciliary care agency providing personal care to people living with dementia and older people in their own homes. At the time of our assessment 11 people were receiving the regulated activity of personal care.

People were supported by kind and compassionate staff who knew them well and considered their preferences, routines and wishes. Staff promoted people’s independence and responded to any changes in needs in a timely way.

People were supported by staff who were recruited safely, completed training relevant to their roles and were regularly supervised. Staff wellbeing was emphasised; the provider celebrated their successes which motivated the team.

People were kept safe by staff who followed infection prevention and control procedures. Staff understood safeguarding procedures and knew how to raise concerns both within the service and to external agencies. People’s medicines were administered and managed safely.

Staff monitored changes in people’s needs and sought medical advice when required. Health care professional advice was documented and followed.

People received consistent, person-centred care from a regular staff team who understood their needs, abilities and challenges. People’s communication needs were documented to ensure staff followed their wishes. People could access the service when needed and staff ensured people could access health and social care services when required. The registered manager and staff attended events within the community to share information about the service GoodOaks Homecare Horsham and Crawley offers and to raise funds for charities.

The registered manager and management team created an open and inclusive culture for people, their relatives and staff by seeking feedback to continually improve people’s experience. The registered manager was supported by managers from the head offices and within the service. Quality assurance processes were completed, and action plans were drawn up to address any shortfalls identified by the management team. Staff and people were confident any issues they had would be addressed promptly.

Updated 6 January 2026

People told us they were happy with the service and had built trust with staff. Comments included, “They are very chatty, we are quite pally. I have got to know them well; we have a little joke and lark about.” And, “I have a good relationship with them and vice-versa, I treat them all like friends.” Another person commented, “[Staff member] does know me quite well, we speak about all sorts. They are regular and we have become quite well acquainted.” People’s independence was respected and they had control over their lives. A person gave an example and told us, “I usually leave out what I want to wear.” Another person said, “They let me do what I want to do... I am quite capable of doing things.” People’s care plans included how they wished to be supported, they were involved in the initial assessment process and reviews. One person commented about this and said, “They went through my care plan with me I was nicely involved.” People provided examples of how their privacy and dignity was maintained. One person said, “They always give me privacy and make sure the door is shut when I am getting dressed.” Another commented, “They treat me with utmost dignity and kindness.” People gave positive feedback about the running of the service. Their comments included, “What [registered manager] said they could do was exactly what we were looking for. I have been happy with them and wouldn’t want to leave.” And, “They are very good, the staff are very helpful.”