Archived: Torrs Park Dental Practice

We found that people seeing the orthodontist at this dental surgery had access to examinations in private. People told us they were involved in their treatment planning and that they were invited to give feedback about their experiences. Records showed that people received safe and effective treatment. The provider had a robust system for ensuring the confidentiality of patient records. Sharing premises with another provider was working well and the premises were clean and hygienic.

We contacted, with their permission, a selection of people who had attended the practice for assessment or treatment the week preceding our visit. We heard comments from parents of seven children who had received treatment at the practice. The parents expressed high levels of satisfaction. Comments included;

' 'They have been really lovely, really professional and approachable.'

' 'I have had no quibbles at all with them.'

' 'They have been lovely and have explained everything to us.'

' 'We have been delighted with the end result.'