Elevation Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked at the following quality statement: Equity in experiences and outcomes. People’s care was usually planned and co-ordinated but this was not always recorded well. People and their relatives provided feedback which was acted upon.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us people were encouraged to make their own decisions about their care and preferences. This was more effective when they were supported by staff who knew them well.

Most relatives were satisfied that people received planned and co-ordinated care. Some relatives told us they had received feedback surveys and could also provide informal feedback on an ongoing basis. People were able to share their views about their care. One relative had ongoing concerns that staff did not co-ordinate their family member’s care well. The registered manager was working with the person’s relative to make improvements.

People’s care plans were created with them and if appropriate their representative. However, people’s involvement was not always recorded. People's choices, likes and dislikes were reflected in their support plans.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.