Updated 5 December 2023
An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This service provides care and support to people living in ‘supported living’ houses so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate the premises used for supported living. This assessment looked at people’s personal care and support. This service is also a domiciliary care agency providing personal care support to people in their own homes. This was not assessed. We visited the office and 4 supported living houses between 11 December 2023 and 13 December 2023. We reviewed records offsite and spoke with people’s relatives between 11 December 2024 and 02 January 2024. We have identified breaches of regulation in relation to people’s safe care and treatment, medicines practices and management oversight during this assessment. The model of care and setting maximised people’s choice, control and independence. Care was person-centred and promoted people’s dignity, privacy and human rights. The ethos, values and attitudes of leaders and care staff ensured people using services led confident, inclusive and empowered lives. However, processes and documentation did not always support this.