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St Joseph's Convent Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 4 April 2019

The inspection took place on 22 January 2019 and was unannounced.

St Joseph’s Covent Nursing Home is a ‘care home’ located in Stafford. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

St Joseph’s Covent Nursing Home accommodates up to 46 people in one adapted building. At the time of this inspection there were 40 people using the service.

The service had two registered managers in place. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection of the service on 8 January 2018 we found people were not always protected from avoidable harm because unexplained injuries had not been investigated and reported to the local safeguarding authority as required. Action had not been taken to reduce the likelihood of similar injuries occurring again.

At this inspection we saw improvements had been made and now incidents were identified, recorded, referred and investigated appropriately.

We also found improvements had been made to the management of risks. Most assessments were personalised meaning they reflected people’s individual needs and preferences.

People felt that activities could be improved and the registered managers could demonstrate they were looking to address this.

People received their medicines safely and appropriately. Improvements to recording processes meant that records now reflect this.

There were sufficient numbers of staff on duty at any one time to meet people's needs in a safe way. The registered managers had recruited a full complement of staff to ensure a consistent staff team.

Staff received regular support and supervision and the provider followed safe recruitment procedures to ensure that appropriate staff were employed. Staff felt well trained to carry out their role effectively and meet people’s individual needs. Competency was regularly checked to ensure effective care was delivered.

There were effective systems in place to reduce the risk of the spread of infection.

The provider followed the principles of the Mental Capacity Act 2005 (MCA). People were supported to have choice and control of their care and support. People’s decisions and choices were listened to and respected.

People's health and well-being was monitored and supported and needs were being met by staff and with the appropriate support from health professionals. People's nutritional and dietary needs were catered for.

Staff were kind and respectful and they knew people well. People's privacy was respected and staff supported people to maintain their dignity. Staff had a good knowledge of people's needs. We received positive feedback regarding staff and how peoples’ needs were met.

Care plans were sufficiently detailed and person-centred, giving members of staff and external professionals relevant information when providing care to people who used the service. Information was reviewed and updated to ensure staff could deliver responsive support as people’s needs changed.

There were effective procedures in place to respond to any concerns or complaints. The registered managers responded promptly and effectively to ‘niggles’ and this ensured that issues were responded to informally and quickly.

The registered managers were approachable and responsive. People were involved and consulted about the running of the home. People who used the service and their representatives were regularly asked for their views about their support through questionnaires and feedback forms. The registered managers also spent time observing care and support to enable them to gather views informa

Inspection areas



Updated 4 April 2019

The service was safe.

People were protected from harm and abuse as systems and processes involved effective monitoring, recording and investigation

Medicines were managed safely.

There were sufficient staff to meet people�s needs and staff recruitment was carried out safely with checks on staff completed.

Risk assessments were in place, the majority of which were personalised to reflect individual needs and preferences.

Infection control measures were in place and were effective.



Updated 4 April 2019

The service was effective.

People's needs and choices were assessed and staff received training and support though some staff needed more support to ensure they understood the training they had received.

People consented to their care when they were able to, in line with the law and guidance.

People were provided with a balanced diet and had access to healthcare professionals when required.



Updated 4 April 2019

The service remained caring.


Requires improvement

Updated 4 April 2019

The service was not consistently responsive.

People's diverse needs were assessed to allow staff to deliver personalised care and care was reviewed as and when required.

People had access to activities although some people thought these could be improved.

People knew how to make a complaint and felt comfortable to do so. �Niggles� were promptly investigated and responded to.



Updated 4 April 2019

This service was well led.

The registered manager was approachable and responsive

The service provided to people was monitored for quality.

In house checks were effectively identifying improvements and these were being acted upon.

Staff felt well supported by the management of the service