8 Cosway Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff were kind and caring. One person said, “They are good that’s all I can say, they do an excellent job.” People’s care notes were written in a way which promoted people’s dignity and people told us staff were respectful. The manager said they had oversight of the support people received through spot checks and obtaining feedback from people.

The provider did not always treat people as individuals or make sure people’s care, support and treatment met people’s needs and preferences. They did not always take account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. There was some information about people’s backgrounds, likes and dislikes recorded within people’s care plans. However, there were limited details about people’s religious preferences, food likes and dislikes. For example, one person’s care plan stated they had special requirement to fulfil their faith, however there was no further detail about what support was required. However, people spoke positively about how they were supported and raised no concerns.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing. People’s care plans contained limited information about what people could do for themselves and the level of support required. One person told us they only required support with some aspects of care at certain times, but there was no information within their care plan about this. This meant there was a risk staff would support people in a way which did not promote their independence, choice and control. However, people raised no concerns about how they were supported. People told us they were able to make their own choices known and staff respected this.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us staff supported them effectively. They told us staff adjusted the way they supported people based on their changing needs. Staff told us, “If I see something, I look at their care plan to see how they'd like supported. But also, I always ask if I can help them.” The manager said they ensured people’s needs were met in a timely and effective way through spot checks and feedback from people.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Leaders had not recruited any staff; however, the directors told us they were happy within their role. The manager said they supported workforce wellbeing by considering flexible working requests. The manager said, “We are all flexible, we give each other off days, some people don’t like to be in a particular place for more than 3 hours. We would send someone else to support care calls if needed.”