- Homecare service
8 Cosway Court
Assessment report published 12 March 2026
Contents
Ratings
Our view of the service
Date of assessment 16 February to 25 February 2026.
The service is a homecare service which is registered to support adults of all ages, people with physical disabilities, people with dementia and people with sensory impairments. At the time of the inspection there was one person receiving a regulated activity of personal care.
People’s care plans contained limited information about their medical diagnoses and background. This meant there was a risk staff could not support people safely. There was limited and conflicting information about the level of support required in relation to various aspects of care. This meant there was a risk of people being supported in a way which was not in line with their preferences. Additionally, care plans did not detail about how staff can support people with their social, cultural and religious preferences.
However, staff had completed a variety of training. The service had not recruited any staff as the staff supporting people were all directors of the company. There were systems and processes to ensure staff could be recruited safely. There were policies and procedures which were up-to-date and in line with legislation.
We identified one breach of the legal regulations in relation to the governance of the service.
People's experience of this service
People told us they were happy with the care provided. Comments included, “They do an excellent job and do everything for me”, and “I think staff have the right training.” People told us staff came on time and stayed for the full duration. People told us they had no concerns but knew how to raise them if needed.
People told us staff were flexible and accommodating with their care. They told us staff supported them to achieve good outcomes and live healthy lives. This included supporting people to access healthcare services when needed. People said communication was good at the service. One person told us, “I am able to get hold of people, they respond straight away.”
People told us staff wore personal protective equipment (PPE) where required and helped keep people’s environment clean and tidy to reduce the risk of trip hazards.