Updated 6 June 2025
Date of assessment: 24 June to 1 July 2025. Nottingham DCA (trading as United Response) is a domiciliary care agency providing personal care and support to children, older and younger adults with a physical disability, people living with dementia, autistic people, people with a learning disability, people with sensory impairment and people living with mental health conditions. At the time of the assessment, the service was supporting 9 people with their personal care needs. We undertook this assessment due to the length of time since the provider’s last inspection. Nottingham DCA was last rated good (published 27 July 2019).
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Care plans were developed in partnership with people, their loved one and relevant professionals where needed. People were supported to plan aims and goals which were of importance to them. The provider had clear quality monitoring processes in place and sought regular feedback from staff and people to ensure care and support remained person centred and safe, however records did not always reflect peoples feedback or input.