We carried out a review of the data available to us about Home Instead Senior Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Senior Care, you can give feedback on this service.
Home Instead Senior Care is a care at home service providing personal care to 33 people at the time of the inspection across the Cannock, Rugeley and Burntwood area, some of whom were living with dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by genuinely kind and caring staff who placed them at the heart of their care. Staff were safely recruited and were matched with the people they supported based on their hobbies and preferences to support people to feel comfortable and share experiences. Staff knew people really well and spent time with people to understand their backgrounds, preferences and goals.
People had exceptionally personalised risk assessments which gave staff comprehensive and clear guidance for staff to follow. Staff received comprehensive training which was led by the needs of the people they supported and reviewed regularly by professionals. The registered manager sought additional training to ensure people’s changing needs were consistently understood and met by the staff that supported them.
Professionals working with the service gave overwhelmingly positive feedback about the care.
There was a positive culture of learning and going ‘above and beyond’ at the service. Staff felt able to speak to the registered manager and we received consistently positive feedback about their approach. The registered manager reviewed the quality of the service with a drive to improve people's experience of care and strive for excellence. People’s records were effectively reviewed in real time to identify areas of risk and to ensure the service prevented rather than responded to accidents and incidents.
People were supported by knowledgeable staff who understood how to safeguard people from potential abuse and harm. People received their medicines by trained staff as they were prescribed. People's needs were assessed prior to and during their support by the management team.
People were supported to eat and drink based on their preferences and needs. People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (Published 11 October 2016)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe and felt reassured when receiving support. Staff understood how to protect people from abuse and avoidable harm. Risks to people were assessed and managed and staff knew how to identify risks and take the necessary actions. There were enough staff available to meet people’s needs and keep them safe and the provider had safe recruitment processes in place. When needed, people were supported to take their medicines safely.
Staff had the knowledge and skills required to meet people needs and carry out their roles by receiving the training they needed. People were supported to make decisions about their care and when people could not make these decisions for themselves, this was done in their best interests. People were enabled to have enough to eat and drink and were supported to maintain their health and wellbeing.
People were supported by staff who were caring and kind and had established positive relationships. Staff knew people well and understood how people communicated. People were listened to and were treated with dignity and respect. People were involved in making decisions about their support and staff promoted people’s independence.
People were involved with the planning of their care and their views were taken into account. They received care that was individual to them and responsive to their needs. People felt confident to raise any concerns or complaints and the provider responded to any issues in a timely manner. The provider encouraged people to share their experiences and give feedback about the service they received.
People who used the service, staff and community professionals were positive about the management and leadership within the service. There were effective systems in place to assess and monitor the quality of care and this was used to drive continuous improvement.