Arm2Arm Support Ltd

Updated 4 February 2026

Date of assessment 6 February to 12 February 2026. Arm2Arm Support Limited is registered to provide support to people living in their own homes. The service supports older people, people with dementia, and people with physical disabilities. At the time of our inspection there were 2 people receiving the regulated activity of personal care. We inspected the service as it had not been inspected since it registered with us.

People had detailed information within their care plans to guide staff how to support them. This included information about their interests and things which were important to them. Staff worked well together and spoke positively about how they were supported. People’s consent was sought to provide care, and this was clearly documented. People were supported by staff who had a good understanding of their needs. The service promoted equality, diversity and inclusion through staff training and their policies and procedures. Leaders had a good oversight of the service, had the skills and knowledge to carry out their role effectively, and supported an open and transparent culture.

We found the service was not using Medicine Administration Record Charts (MARs) where appropriate. This meant there was a risk medicines were not being administered correctly. However, there was guidance for staff within people’s care plans, and a body map was used to guide staff where to apply topical creams. Staff recorded their support with people’s medicines within their care notes. We raised this with the manager who immediately implemented the use of MARs. Additionally, the service had not notified CQC of one safeguarding incident.

Updated 4 February 2026

People spoke positively about the service. People told us staff came on time and stayed the full duration of their visit. People were supported by the same staff, so they had continuity of care which they appreciated. People said they felt able to raise any concerns but did not have any to raise. Comments from people included, “I certainly like to commend a service when its good”, and “I am completely happy with it, it’s lovely.”

People told us the service was flexible and supported them to achieve good outcomes. They had access to their care plans and told us these were a true reflection of their needs. People’s care was regularly reviewed to ensure it remained up to date and there was ongoing communication with the manager. People described staff as ‘kind, caring, excellent, patient and very capable’. They said leaders were approachable.