4 April 2016
During a routine inspection
St Giles Nursing Home provides care and accommodation to up to 66 people in need of nursing care. People living at the home were there on either a long term basis or a temporary basis waiting to return home or move to other long term services. At the time of this inspection there were 47 people in the home.
There was no registered manager at the time of our inspection although an application had been received from the person managing the home on a day to day basis. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Improvements were being made to the service to ensure that a good quality service was provided to people but this was a work in progress.
People felt safe with the staff but systems in place for managing risks associated with their needs did not always ensure they were protected.
People were consulted about the care they received and were involved in planning their care. However, the numbers and deployment of staff did not always ensure that people received care and support in the way that they wanted.
People received sufficient food and drink to remain healthy and choices were available but not everyone was happy with the quality and presentation of food.
Privacy, dignity and independence was generally promoted but some improvements could be made.
People received their medicines as prescribed and their health needs were met by the appropriate healthcare professionals.
Staff were supported to provide appropriate care because they received training, guidance and support.
Staff were kind and compassionate and had developed good relationships with people.
People were able to consent to the care they received where they had the capacity to do so. Where people did not have the capacity to make decision systems were in place to ensure that their human rights were protected.
People were supported to follow individual hobbies and interests and maintain links with friends and relatives.
People felt listened to and able to raise any concerns they may have.