24 May 2016
During a routine inspection
Clare Court Nursing Home provides care and accommodation to up to 80 people in need of nursing care. At the time of this inspection there were 62 people in the home.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Improvements to the service were being made to ensure that a good quality service was provided to people, that staff were motivated and that family members were happy with the service. Although improvements had been made this was a work in progress and sustainability of the improvements had not yet been demonstrated.
People felt safe with the staff that supported them but not always safe in the home. People were not always protected from potential harm because staff did not always follow risk assessments and management plans in place.
People were happy that the care they received met their needs even though they did not always feel involved in the planning of their care.
There were sufficient staff to meet people’s needs.
People received sufficient food and drink to remain healthy and choices were available but not everyone was happy with the meals they received and the mealtime experience could be improved for some people.
People’s privacy, dignity and independence were promoted by staff.
People received their medicines as prescribed and their health needs were met by the appropriate healthcare professionals .Health needs were not always identified and met in a timely manner.
Staff were supported to provide appropriate care because they received training, guidance and support.
Staff were kind and compassionate and had developed good relationships with people.
People were able to consent to the care they received where they had the capacity to do so. Where people did not have the capacity to make decision systems were in place to ensure that their human rights were protected.
People were supported to have things to do either in a group or on an individual basis.
People felt listened to and able to raise any concerns they may have.
Systems were in place to monitor and improve the quality of the service and the service people received had improved although further improvements were needed.