23 July 2019
During a routine inspection
APT Care is a Domiciliary Care Agency that provides personal and nursing care for people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 32 people receiving regulated care at the time of the inspection.
People’s experience of using this service and what we found
People received safe care. Staff were aware of their responsibilities to keep people safe.
Staffing levels were adequate. Staff recruitment was followed to ensure suitable staff were employed. People told us they felt safe and staff were well trained with the skills to provide care for their needs.
People were supported to take their medicines in a safe and timely way.
Staff were caring, and the care delivered was around people’s individual needs. Technology was used to improve the service for people. People’s healthcare needs were well-managed, and staff sought support from health care professionals as required.
People’s nutritional needs were supported.
People’s care plans were person-centred, and staff had the information required to provide care in an individualised way. People had the opportunity to give feedback and make suggestions to improve the service.
The service was well-led. Staff felt well supported by the management team. Systems were in place to monitor accidents, incidents and complaints, to learn lessons and make improvements.
The service was working within the principles of the Mental Capacity Act. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: The last rating for this service was requires improvement (published 23 August 2018) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for APT Care on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.