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Sanctuary Supported Living (Greenwich Care Services) Good Also known as Sanctuary Supported Living (Greenwich Care Services) 1-1926855049

Inspection Summary

Overall summary & rating


Updated 16 February 2019

About the service: Sanctuary Supported Living (Greenwich Care Services) provides outreach, recovery and rehabilitation support for people with complex mental health needs living in the community. At the time of this inspection 40 people were using the service.

People’s experience of using this service:

¿ People were complimentary about the service. They said they felt safe and their needs were being met.

¿ Care and support was personalised to individual needs to promote recovery.

¿ Assessments were carried out to ensure people’s needs could be met. Where risks were identified, management plans were in place to manage these safely.

¿ Medicines were managed safely and staff followed appropriate infection control practices to prevent the spread of infections.

¿ Appropriate numbers of suitably skills staff were available to support people’s needs.

¿ Staff had the knowledge and experience to support people’s needs. They were supported through induction, training and supervision to ensure they performed their role effectively.

¿ People were supported to maintain good health and had access healthcare services.

¿ People were encouraged to eat healthy food for their wellbeing.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ People’s privacy, dignity and independence was promoted.

¿ Staff understood the Equality Act and supported people in a caring way.

¿ People were supported to participate in activities of interest that supported their recovery.

¿ There were effective systems in place to assess and monitor the quality of the service provided.

¿ Feedback from people, staff and professionals were taken into consideration and acted upon.

¿ The service had worked with key organisations to plan and deliver an effective service.

Rating at last inspection: Good (Report published on 5 July 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. We found the service continues to meet the characteristics of Good in all areas.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 16 February 2019

The service was safe

Details are in our Safe findings below.



Updated 16 February 2019

The service was effective

Details are in our Effective findings below.



Updated 16 February 2019

The service was caring

Details are in our Caring findings below.



Updated 16 February 2019

The service was responsive

Details are in our Responsive findings below.



Updated 16 February 2019

The service was well-led

Details are in our Well-Led findings below.