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Archived: Sanctuary Supported Living (Greenwich Care Services) Also known as Sanctuary Supported Living (Greenwich Care Services) 1-1926855049

Overall: Good read more about inspection ratings

113 Victoria Way, Charlton, London, SE7 7NX (020) 3907 7696

Provided and run by:
Sanctuary Home Care Limited

Latest inspection summary

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Background to this inspection

Updated 16 February 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: This inspection was completed by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type: Sanctuary Supported Living (Greenwich Care Services) provides care and support to people living in five separate ‘supported living’ settings, so they can live as independently as possible.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection site visit took place on 17 December 2018 and was announced. We gave the service 5 days’ notice of the inspection site visit because we needed to be sure people using the service would be available to speak with us, either in person or on the telephone.

The inspection site activity started and ended on 17 December 2018. We visited the office location which was on the same premises as the block of flats used for one of the supported living schemes.

What we did:

Before the inspection, we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse and accident and incidents. The provider completed a provider information return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the local authorities who commission services from the provider and professionals who work with the service. We used all this information to plan our inspection.

During our inspection we spoke with four people to gather their views about the service. We spoke with four staff including the registered manager, assistant manager and two project workers.

We reviewed a range of records. This included five care plans, risk assessment and medicines records. Four staff files including recruitment, training and supervision records. We also reviewed records used in managing the service including policies and procedures, audits, minutes of meetings and surveys.

Overall inspection

Good

Updated 16 February 2019

About the service: Sanctuary Supported Living (Greenwich Care Services) provides outreach, recovery and rehabilitation support for people with complex mental health needs living in the community. At the time of this inspection 40 people were using the service.

People’s experience of using this service:

¿ People were complimentary about the service. They said they felt safe and their needs were being met.

¿ Care and support was personalised to individual needs to promote recovery.

¿ Assessments were carried out to ensure people’s needs could be met. Where risks were identified, management plans were in place to manage these safely.

¿ Medicines were managed safely and staff followed appropriate infection control practices to prevent the spread of infections.

¿ Appropriate numbers of suitably skills staff were available to support people’s needs.

¿ Staff had the knowledge and experience to support people’s needs. They were supported through induction, training and supervision to ensure they performed their role effectively.

¿ People were supported to maintain good health and had access healthcare services.

¿ People were encouraged to eat healthy food for their wellbeing.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ People’s privacy, dignity and independence was promoted.

¿ Staff understood the Equality Act and supported people in a caring way.

¿ People were supported to participate in activities of interest that supported their recovery.

¿ There were effective systems in place to assess and monitor the quality of the service provided.

¿ Feedback from people, staff and professionals were taken into consideration and acted upon.

¿ The service had worked with key organisations to plan and deliver an effective service.

Rating at last inspection: Good (Report published on 5 July 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. We found the service continues to meet the characteristics of Good in all areas.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.