Bromley Place

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us they were happy living at Bromley Place, and the interactions we observed between people and staff were warm, respectful and supportive. Risk assessments clearly outlined how staff should respond during periods of emotional distress, ensuring people received compassionate and timely support. During the assessment, we observed the registered manager sensitively comforting a person who had become upset, demonstrating kindness, patience and an understanding of the person’s emotional needs. Staff consistently treated people with dignity and compassion, contributing to a caring and supportive environment.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

A person told us about their individual likes and dislikes, and this information matched what was contained in their care plan, which demonstrated people’s preferences were accurately detailed in their care records. Records contained personalised details about people’s histories, preferences and goals, ensuring support was tailored to what mattered most to them. The management team were able to discuss people’s backgrounds, medical needs and likes and dislikes, and we observed the registered manager speaking to people about activities they enjoyed.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We saw daily activity plans were in place for each person. We were told these plans were flexible and could be changed to suit individual preferences on the day. Staff told us they asked people each morning what they would like to do during the day, ensuring choices were led by people.

One person told us they wanted to go to play football. Although they were unable to do this immediately due to a scheduled appointment, staff made arrangements so they could engage in this activity afterwards.

Weekly meal plans were created with people as part of their regular planning sessions. This enabled people to choose meals they enjoyed and to plan what food was purchased and prepared.

People were supported to make everyday choices in other aspects of their lives. This included choosing what they wanted to wear, what time they got up or went to bed, and how they personalised their living spaces. Staff encouraged people to make decisions about their own routines, promoted independence in tasks such as meal preparation or tidying their flats where appropriate, and respected people’s preferences in how support was delivered. This helped ensure people had meaningful choice and control over their day‑to‑day lives.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff told us how they supported people during periods of emotional distress. We observed the registered manager support a person when they became upset. This showed staff and the manager understood how to respond to people’s individual needs in times of distress.

People told us they felt well supported and were happy living at Bromley Place, one person told us they felt listened to when they needed help or reassurance.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff spoke positively about the registered manager, telling us they feel well-supported in their roles. One staff member said, “I feel very supported – I could go to (the registered manager) anytime with concerns.” We saw evidence of regular supervisions and frequent team meetings, which provided staff with ongoing opportunities to discuss their work, raise concerns, and reflect on practice.

Staff described how supervisions were used to build skills and confidence. One staff member told us, “We do role plays about incidents that have happened or that could go wrong; this helps build confidence.”

The provider had a range of incentives in place to promote staff wellbeing and recognise performance. An ‘Above and Beyond’ referral and recognition scheme was in place, offering recognition for individuals staffs work.