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Inspection Summary


Overall summary & rating

Good

Updated 31 August 2016

This inspection took place on 10 August 2016 and was unannounced. The service provided accommodation for up to 14 persons who require nursing or personal care. There were 14 people living in the home when we inspected, all of whom were living with dementia.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was a registered manager in post.

People were safe living in the home and staff understood their responsibilities to protect people from harm or abuse and had received relevant safeguarding training. Staff were confident in reporting incidents and accidents should they occur.

There were effective processes in place to minimise risk to individuals. Assessments had taken place regarding people’s individual risks and clear guidance was in place for staff to follow in order to reduce these. Staff supported people to take their medicines safely. People were supported to access healthcare.

People received care from trained staff who were competent in their roles. Staff felt supported by the registered manager. They sought consent from people and had a good understanding of people’s mental capacity.

There were drinks available in communal areas and people were offered drinks regularly, or could get them themselves. People were offered a good choice of fresh food at each mealtime, and specialist diets were catered for.

Staff and people had built positive, caring relationships and staff communicated well with people. There was a warm and homely atmosphere, and people responded positively to staff, often smiling and laughing with them. People were asked for their views on their care, and staff encouraged them to maintain their independence where possible.

Staff respected people’s privacy and people could spend time in their rooms or communal areas. Staff had time to chat with people and supported people to take part in activities and hobbies of their choosing. Visitors were always welcomed into the home.

The registered manager had systems in place which helped to monitor the quality of the service delivered.

Inspection areas

Safe

Good

Updated 31 August 2016

The service was safe.

Staff knew how to protect people from harm and where to report concerns.

The environment was kept safe and risks to individuals were well managed.

People were safely supported to take their medicines, and there were enough staff to keep people safe.

Effective

Good

Updated 31 August 2016

The service was effective.

People were supported by trained staff who were competent in their roles. People received enough to eat and drink, and there was plenty of choice.

Staff sought consent from people before providing support to them.

People were supported to access healthcare.

Caring

Good

Updated 31 August 2016

The service was caring.

Staff had built trusting relationships with people in the home, and they delivered kind, compassionate care. They adapted their communication to enable people to understand them.

People’s dignity and privacy was always respected.

Responsive

Good

Updated 31 August 2016

The service was responsive.

People were supported to follow their own interests. The service involved people and their families in decisions about their care, and their needs had been appropriately assessed to ensure the service could support them.

People’s changing health needs were responded to promptly. Feedback about the service was responded to appropriately.

Well-led

Good

Updated 31 August 2016

The service was well-led.

The registered manager was familiar with everyone living in the home, and supported staff well. Staff worked well as a team.

There were many systems in place for monitoring and improving the service.