• Care Home
  • Care home

Kevlin House

Overall: Outstanding read more about inspection ratings

66-68 Norwich Road, North Walsham, Norfolk, NR28 0DX (01692) 402355

Provided and run by:
Hollycoombe Healthcare Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 17 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 28 January 2021 and was announced.

Overall inspection

Outstanding

Updated 17 February 2021

About the service:

Kevlin House is a care home that provides care for up to 15 older people, some of whom may be living with dementia. At the time of our inspection 14 people were receiving care. The service is in one adapted building.

People’s experience of using this service:

People at Kevlin House received outstanding care and support by a staff team that were committed, passionate and knowledgeable. Staff provided people’s care in a very person-centred way. Staff were creative in helping people to express their views and people were consulted about all aspects of their care and support.

People felt safe at the service and were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns. Potential risks to people were assessed and minimised and people received their medicines at the right times. There were enough staff to ensure people’s needs were met safely in a way that suited them. People received care from staff who were well trained and well supported. Staff worked well together and with external care professionals to ensure people received the care and support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The provider’s policies and systems supported this practice. Staff respected people’s views and people were fully involved in making decisions about their care and support.

Staff were genuinely interested in, and found out about, people’s interests and supported them to maintain or rekindle these. They knew people well and were skilled at engaging them in activities they enjoyed, including trips out. Staff encouraged and promoted positive relationships between people living at the service. They encouraged people to maintain existing relationships and invited relatives to attend frequent social events at the service.

Staff were caring, compassionate and empowering which reflected the provider’s values of person centred care. Staff treated people with the utmost respect and had embedded privacy and dignity into their working practice. There was a strong recognition that people were individuals. Staff spoke passionately about providing people with excellent, person-centred care. Staff showed real empathy for people. They were skilled at recognising when people were feeling vulnerable and needed reassurance.

The provider and registered manager were experienced, skilled leaders who were committed to involving people, relatives, staff and other stakeholders in the development of the service. Audits, quality monitoring checks and action plans helped drive forward further improvements in the service. The success of the care provided at Kevlin House was recognised by external care professionals at the Norfolk Care Awards over the last three years.

Rating at last inspection: Good (report published 31 August 2016).

Why we inspected: This was a planned, unannounced inspection, based on the previous rating.

Follow up: We will continue to monitor all information we receive about the service and schedule the next inspection accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk