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Archived: UK Derma Limited -10 Harley Street

Reports


Inspection carried out on 7 May 2013

During a routine inspection

We spoke with people who use the service and looked at the provider's 2012 feedback survey report. People were satisfied with the care and treatment they had received. One person told us that they were "tremendously happy" whilst another had described the service as "thorough" and "professional". At the time of our inspection there had been one complaint in 2012. We saw that this had been fully investigated and resolved to the person's satisfaction.

People were asked for their consent before any treatment was carried out. They were always examined by a doctor who assessed their skin type and sun exposure history to determine their level of risk of getting skin cancer. Photographs were taken of each mole which were analysed by the doctor and specialists at the provider's head office. The person was sent a written report, summarising their mole analysis. If a mole needed to be removed, the person was referred to a specialist.

Inspection carried out on 9 November 2011

During a routine inspection

On this occasion we did not speak to people about the service. We did review completed patient satisfaction questionnaires that confirmed that people found staff to be helpful and welcoming and they felt they were treated with respect.They reported that they received a full report of any biopsies taken, in a timely manner.