West Street Orthodontic Practice

Updated 7 May 2026

We carried out this announced, on-site inspection on 2 November 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

West Street Orthodontic Practice is in Surrey and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 23 staff, of which there were 5 dentists, 5 dental nurses, 1 trainee dental nurse, 4 orthodontic therapists, 1 dental hygienist, 4 receptionists, 1 treatment coordinator, 1 administrator and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dental nurse, 1 trainee dental nurse, 1 orthodontic therapist, 1 receptionist, the treatment coordinator and the practice manager.

Updated 7 May 2026

On the day of our inspection, we reviewed patient feedback collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients particularly highlighted the friendliness of staff, confidence in the care they received and clean surroundings.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients felt they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.