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Archived: The Kensington Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Action is being taken against the provider of this service. Find out more

  • We have served a fixed penalty notice to Balmoral Care Ltd for failing to display their ratings at The Kensington, 340 Pelham Road, Immingham, DN40 1PU. Fines totalling £100 have been paid as an alternative to prosecution.

Inspection Summary

Overall summary & rating


Updated 15 January 2020

About the service

The Kensington is a residential care home providing personal care for 21 older people at the time of our inspection, some of whom may be living with dementia. The service can support up to 35 people. The accommodation is a combination of old and new single storey buildings. The home is situated in the centre of Immingham close to local amenities.

People’s experience of using this service and what we found

A range of audits and checks were carried out to monitor the quality and safety of the service. However, these checks had not identified that the provider was failing to meeting the legal requirement to display their Care Quality Commission (CQC) rating in the service, and on their website.

People were supported by staff who kept them safe from harm. One person said, “I am well looked after here. I feel very safe.” A visitor told us, “My relative is so much better since coming here, has a much better quality of life.”

Staff understood how to safeguard people at risk and how to report any concerns they may have. Care plans had been developed to assist staff to meet people's needs.

People were supported by appropriately recruited and trained staff. Medication was managed by staff who had received training to do so.

The registered manager demonstrated a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they enjoyed the food, and that they had choice. Referrals to other health professionals were made when required. The environment was well maintained and suitable for the needs of the people who lived there.

People were supported to take part in social activities. The registered manager and provider responded to complaints received in a timely manner.

Staff had a good understanding of people's preferences of care and worked to promote people's independence. People were supported by kind and caring staff, who enjoyed their jobs and treated people with dignity and respect. End of life care was managed with compassion, taking into consideration people's views.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 27 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.


At this inspection we recognised that the provider had failed to display their last inspection ratings. This was a breach of regulation and we issued a fixed penalty notice. The provider accepted a fixed penalty and paid this in full.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 January 2020

The service was safe.

Details are in our safe findings below.



Updated 15 January 2020

The service was effective.

Details are in our effective findings below.



Updated 15 January 2020

The service was caring.

Details are in our caring findings below.



Updated 15 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 15 January 2020

The service was well led.

Details are in our well led findings below.