Ivy Homecare Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service registered on 31 May 2024. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before care started. Assessments included information about people’s routines, religious and cultural needs and communication preferences. People and relatives told us they were involved in discussing what support was needed. A relative said, “They listen to us. We feel involved in the care plan.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People told us they were satisfied with the support they received and told us staff understood their needs. A relative said, “We are happy with the support received for my relative with her health needs.” Staff had completed core training relevant to their roles. Records showed the registered manager updated care information when needs changed.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People and relatives told us communication with the office was good and staff knew who to contact if they needed help. A person said, “Communication with the office is good; they always get back to me.”

Staff could contact the registered manager at any time, including out of hours. Care folders were kept in people’s homes and staff recorded care provided in an electronic system, which supported continuity between visiting staff.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people with day‑to‑day routines that helped maintain wellbeing, including meals, hydration and usual habits. Care plans included food and drink preferences where this support was provided, and staff encouraged people to remain as independent as possible.

The registered manager was developing additional information for staff on people’s medical conditions and how that might impact the person’s care needs. Care plans had health care professional details included.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The registered manager monitored people’s care through telephone calls, home visits and spot checks. Relatives told us the service responded quickly when support needs changed and that concerns were acted upon. A relative said, “Registered manager listens to us and takes our views into account.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People and relatives told us they were involved in decisions. Staff described how they sought consent during daily tasks. People receiving support were recorded as having capacity to make decisions about their care at the time of the assessment; where people experienced memory difficulties, staff checked understanding and choices. Care plans were signed to confirm agreement.