- Homecare service
Ivy Homecare Services Limited
Assessment report published 13 March 2026
Contents
Ratings
Our view of the service
Date of Assessment: 30 January 2026.
Ivy Homecare Services Limited is a care‑at‑home service. It provides support to people in their own homes, including help with personal care such as washing, dressing and support with taking medicines when this is part of their assessed needs. At the time of the assessment, two people were receiving regulated support. The registered manager was visible and approachable and maintained oversight of day‑to‑day care.
People, relatives and staff consistently described the service as safe, reliable and responsive. People said carers arrived on time and stayed for the agreed duration. Relatives told us the office team responded promptly to queries, and staff said they felt well supported by the registered manager.
Improvements were required in some areas, including: the clarity of risk assessments where people live with medical conditions and the management of medicines.
Care planning was collaborative and staff were matched to people based on language needs, which improved communication. Systems were in place to monitor quality and review concerns, and the registered manager acted on feedback and identified learning.
Overall, the service delivered safe, caring and responsive support with some areas requiring further development. The registered manager took action during the assessment and provided evidence that improvements had been made.
People's experience of this service
People and relatives were extremely positive about the care provided. They told us staff were kind, gentle and patient. A relative told us carers had “made a difference” and that the agency gave reassurance because “there is always someone to rely on.” Staff were described as gentle and calm, and people said they did not feel rushed during visits.
People told us they felt safe with staff supporting them. Feedback showed people were consistently positive about timeliness and reliability. A person said, “I feel safe. Carers always arrive on time.”
People also told us they felt listened to and involved in decisions. A relative said, “They listen to us. We feel involved in the care plan.” Most people told us communication with the office was good and they knew how to contact the service, including out‑of‑hours.
People said their cultural and communication needs were respected. This included being supported by staff who spoke the same language. A person told us, “It helps that staff speak the same language as my relative.”
People felt their health needs were supported well and said staff worked with external professionals when needed. Relatives were particularly positive about the manager’s approach. A relative told us, “The manager checks in regularly and listens to any concerns.”
Overall, people and relatives were positive about their experience. They felt the service was caring, reliable and responsive to their needs, and they valued the consistent staff team and the good communication from the office.