Sylvian Care Swindon

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. All people we spoke with were happy with the care provided. Comments included, “They’re excellent, the best care we’ve had”, and “They’re fantastic, kind, considerate and polite. They always talk to him and tell him what is happening and ask him what he wants.” Professionals also spoke positively about the staff at the service, including the leaders. One professional said, “I have worked alongside the provider and have found that the service consistently demonstrates a genuinely caring and person‑centred approach.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People had detailed information within their care and support plans about their previous careers, their family, and things which were important to them. One professional told us, “Staff take the time to understand each individual’s needs, preferences, and communication styles, even when clients present with complex or challenging behaviours.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they appreciated the personalized approach and the way this helped them get the care they needed in the manner they preferred. A family member told us care staff were accommodating with their relatives’ preferences around wanting to get up later. People had information within their care plans to encourage independence, choice and control. For example, there was information about what tasks people could manage independently and what they required support with.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People did not raise any concerns about how staff supported them to manage any immediate needs. The manager told us they had oversight of how staff responded to people’s needs. They told us, “We do spot checks and observations of staff.” Leader also told us they sought feedback from people.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff spoke positively about the support they received from leaders. Comments from staff included “I received staff appraisal and supervisions from [leaders] that felt supportive and motivated and inspired me for my role. Support and additional training is always given whenever required”, and “I feel valued and supported by the service through training, supervision, and approachable management.”

The manager told us, “We are looking at wellbeing [online software] that is coming out this year. We have supervisions and an open culture where staff can speak to me.”