- Homecare service
Sylvian Care Swindon
Assessment report published 12 February 2026
Contents
Ratings
Our view of the service
Date of assessment 23 January to 2 February 2026. Sylvian Care Swindon is registered to provide support to people in their own homes, including support for people with dementia and physical disabilities. We inspected the service as it had not yet been rated by the Care Quality Commission. At the time of the inspection, the service was supporting 19 people with a regulated activity of personal care.
People had detailed information within their care and support plans to support the delivery of person-centred care. Risks were identified and measures were put in place to reduce these risks and protect people from harm. Staff had been recruited safely and received effective support from leaders. Where incidents occurred, the service learned from these to improve practice.
People’s medicines were managed safely. The service worked well with other healthcare agencies. Professionals commented on how the service was responsive, creative, caring and resilient. The service sought consent from people before providing care, and where people lacked capacity, the service worked in line with the Mental Capacity Act 2005 (MCA).
Leaders were knowledgeable and compassionate. Staff felt able to approach leaders with any concerns. Staff were clear about their roles and responsibilities, and audits were effective in identifying improvements at the service.
However, there were some incidents which had not been reported to Care Quality Commission (CQC). The manager told us they would ensure all safeguarding incidents would be reported to CQC going forward. These incidents had been reported to the local authority.
People's experience of this service
All people we spoke with, including relatives, were happy with the service. People felt safe and able to raise any concerns without fear of repercussions.
People told us the staff seemed well trained and knew what they were doing, and people came on time. People reported that care staff used personal protective equipment (PPE) as and when required.
All the people we spoke with had been involved and engaged in developing their care plans. They said the care plan reflected their needs and was reviewed regularly.
People found staff helpful and supportive and told us their experience of the care and the staff was positive. They appreciated the personalised approach and the way this helped them get the care they needed in the manner they preferred. A family member told us care staff were accommodating around her relatives’ preferences around wanting to get up later.
People told us staff were cheerful and friendly. They appreciated Sylvian Care was a relatively small company, and they knew all the staff. People said they usually had the same care staff who came to see them, which ensured there was continuity of care.
People told us managers were approachable. People told us the managers also took on a caring role at times and they appreciated this, telling us they thought this kept them in touch with people.