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Inspection Summary


Overall summary & rating

Good

Updated 22 November 2019

About the service

Butterflies of Hampshire is a domiciliary care agency. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, medicines management and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the service provided personal care and support to 48 people who lived in their own homes. The service operated two teams of staff, one staff team covered Romsey in Hampshire and the other staff team covered Weymouth and Portland.

People’s experience of using this service and what we found

People were supported by staff who were exceptionally kind and caring. Feedback about the caring approach of staff was positive. People were treated with dignity and respect.

People received person centred care from staff who developed positive, meaningful relationships with them. People told us staff communicated well with them and they felt at ease with them.

People and relatives said the service was safe. They were supported by staff with the skills and knowledge to meet their needs. Staff had regular training and felt confident in their role.

Risks to people’s health and wellbeing were assessed and mitigated. Environmental risk assessments were also in place, which identified and reduced any environmental risks to people and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were encouraged to raise any concerns they had or make suggestions to improve the service they received.

There were improvements in how well-led the service was. Additional senior staff had been appointed and new quality systems had been implemented to monitor and improve the service for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (published 19 September 2018) with two breaches of the regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 22 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 22 November 2019

The service was well-led.

Details are in our well-Led findings below.