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Hazeldell Residential Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 28 February 2020

About the service

Hazeldell Residential Home is a care home registered to provide accommodation and personal care to a maximum of 42 older people. At the time of the inspection there were 32 people living in the service.

People’s experience of using this service and what we found

At this inspection, we found the new manager had implemented an action plan to address the four breaches identified at the last inspection and the inadequate rating of the key question of safe. The service had invited the local authority to provide training to develop the knowledge and skills of the staff.

At this inspection, we found the service was following a policy and procedure for managing people’s medicines safely and people were now receiving their medicines as prescribed for them. We found that risks to people’s wellbeing had been assessed and actions staff were taking to reduce those risks were recorded. The support people needed to reach and maintain a healthy weight was now being documented and appropriate actions by staff to support people were in place, this included referrals to dieticians and other healthcare professionals. Care plans were more personalised and had been reviewed and information added including people’s preferences and life histories. The service now had a comprehensive quality assurance system in place which assessed all areas of service provision and appropriate action was taken to address any shortfalls identified.

Improvements had been made to assessments regarding people’s capacity to make decisions under the Mental Capacity Act 2005 and formal best interests’ decisions were followed where appropriate. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people’s needs and there were robust recruitment procedures in place. Staff received supervision, training and there were opportunities for staff to further develop their skills and knowledge.

People told us staff were kind and caring towards them. This confirmed our observations of the interactions between the people living at the service and staff. There was a complaints policy which was available to all people using the service. There was an activities programme to help prevent people from becoming isolated. The service worked closely with other professionals and acted upon the advice provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 1 August 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, we found improvements had been made and the provider was no longer in breach of regulations. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 February 2020

The service was safe.

Details are in our safe findings below.



Updated 28 February 2020

The service was effective.

Details are in our effective findings below.



Updated 28 February 2020

The service was caring.

Details are in our caring findings below.



Updated 28 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 28 February 2020

The service was well-led.

Details are in our well-Led findings below.