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Inspection Summary

Overall summary & rating


Updated 23 March 2017

The inspection took place on 3 and 6 March 2017 and was unannounced. This was the first inspection for this location. Hazeldell Residential Home is a care service without nursing for 42 older people in a quiet residential area of Ipswich. At the time of inspection there were 37 people using the service.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at Hazeldell Residential Home. Staff understood how to keep people safe and risks to people's safety and well-being were identified and managed. The home was calm and people's needs were met in a timely manner by sufficient numbers of skilled and experienced staff. The provider operated robust recruitment processes which helped to ensure that staff employed to provide care and support for people were fit to do so. People's medicines were managed safely.

Staff received regular one to one supervision and felt supported and valued. People received the support they needed to eat and drink sufficient quantities and their health needs were catered for with appropriate referrals made to external health professionals when needed.

People and their relatives complimented the staff team for being kind and caring. Staffs were knowledgeable about individuals' care and support needs and preferences and people had been involved in the planning of their care where they were able. Visitors to the home were encouraged at any time of the day.

The registered manager had arrangements to receive feedback from people who used the service, their relatives, external stakeholders and staff members about the services provided. People were confident to raise any concerns with staff or management and were satisfied that they would be listened to.

There was an open and respectful culture in the home and relatives and staff were comfortable to speak with the registered manager if they had a concern. The registered manager had arrangements to regularly monitor health and safety and the quality of the care and support provided for people who used the service.

Inspection areas



Updated 23 March 2017

The service was safe.

Staff knew how to recognise and report abuse.

Individual risks were assessed and reviewed.

People were supported by staff who had been safely recruited.

People’s medicines were managed safely.



Updated 23 March 2017

The service was effective.

People received support from staff who were appropriately trained and supported to perform their roles.

Staff sought people’s consent before providing all aspects of care and support.

People were supported to eat and drink.

People were supported to access a range of health care professionals ensure that their general health was being maintained.



Updated 23 March 2017

The service was caring.

People were treated with warmth, kindness and respect.

Staff had a good understanding of people’s needs and wishes and responded accordingly.

People’s dignity and privacy was promoted.

Visitors were welcomed at any time.



Updated 23 March 2017

The service was responsive.

People's care plans were reviewed regularly to help ensure they continued to meet people's needs.

Regular meetings were held for people who used the service and their relatives to share their opinions about the service and facilities provided at Hazeldell Residential Home.

People were supported to engage in a range of activities.

People’s concerns were taken seriously.



Updated 23 March 2017

The service was well led.

People had confidence in staff and the management team.

The provider had arrangements in place to monitor, identify and manage the quality of the service.

The atmosphere at the service was open and inclusive.