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A W Kaczmarski Dental Surgery

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Inspection report

Date of Inspection: 24 April 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF | 77.03 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People using the service understood the care and treatment choices available to them. When we visited we saw that patients were treated with respect by all of the staff working in the practice. Reception staff were welcoming and made sure that patients were seen at the correct time. People who asked for urgent appointments were accommodated whenever possible.

People using the service said they were satisfied with the treatments they received. They told us they were given clear information and advice about the available treatment options, potential risks and treatment costs. One person said “I ask a lot of questions and the dentist always takes time to explain everything.” Another person said “there is always a clear explanation of options and cost.” This meant that people had the information they needed to decide if they wished to proceed with their treatment.

We saw information about the range of treatments provided and costs was available in leaflets given to people using the service. People also told us they were given a copy of their treatment plan for information. The practice had leaflets and booklets in the waiting room to provide information to people about common dental conditions and treatments. There was also a suggestion book in the waiting room for people’s comments.

People's privacy, dignity and independence were respected. The practice had one treatment room in use when we inspected. The door to the treatment room was closed at all times so people could discuss their treatment, and receive this in private. People said they felt treated with respect and staff were always welcoming.