Healthy Smiles Dental Practice

Updated 6 June 2025

We carried out this announced on-site inspection on 16 July 2025.

We found the practice had met regulations.

The practice generally had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Healthy Smiles Dental Practice is in Luton, Bedfordshire and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces are available at the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 4 staff, of which there were 2 principal dentists and 2 dental nurses. The dental nurses also worked on the reception. We gathered feedback and spoke to all staff members during our inspection.

Updated 6 June 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. The practice facilitated this by emailing their patients the feedback on care link to our website. We received feedback which was wholly positive from 93 patients. On the day of our inspection, we received patient feedback from a further 2 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “They provide a good service to their patients and you are made to feel welcome every time you attend an appointment” and “Treatment given is of a very high standard. They are always attentive and helpful.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. They told us, “Polite professional service. Allowed to make an informed choice on treatment after clear precise information.”

Patients told us that when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. They commented “All the service are very good quality. They are very polite from the reception to the dental doctors. They keep in touch with me all the time on the way to treatment. They talk to me about everything about treatment and oral hygiene.”

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.