24 February 2014
During a routine inspection
The environment was clean and well maintained. Infection control procedures were in place and were being followed. Equipment was suitable maintained and serviced.
We found that people were cared for by a sufficient number of staff that had been through the appropriate recruitment checks.
There was an effective complaints system available, in case anyone wished to raise a complaint, and records were appropriately maintained.
Feedback collated by the surgery was mostly positive. Some comments included 'The staff are very efficient and courteous, the dentist was effective' and 'Everybody was welcoming and staff were happy to engage in conversation'.
Comments around waiting times were positive with people not waiting more than one day for an appointment.
People were happy with the way staff explained treatment to them. They said 'The dentist was very clear in what needed to be done' and 'The dentist took time out to explain what they were about to do'.