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Inspection Summary


Overall summary & rating

Good

Updated 23 January 2021

About the service

Kingsbury Court is a care home which provides accommodation and personal care for up to 60 people, many of whom are living with dementia or have a nursing need. The service is divided into three separate living quarters, each with their own dining and communal areas. At the time of our inspection 57 people were living at the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

People’s experience of using this service and what we found

People told us they felt safe at the service and were treated well by staff. Risks to people were managed well and appropriate assessments and care planning was in place to keep people safe. We did however find some shortfalls in documentation about people’s medical conditions which we raised with the manager.

The provider had made efforts to recruit more staff since our last inspection although we still received a mixed response about how quickly staff attended to people. In turn, staff felt there had been an improvement in staffing levels though at times they still felt under pressure. The manager told us they would start call bell response monitoring to assess staffing levels.

We were assured by the provider’s infection control processes. Staff were adhering to Government guidance and helping to ensure people were kept free from risk of catching COVID-19. People’s medicines were managed well and in the event people had an accident or incident, action was taken and lessons were learnt.

The service was without a registered manager. Although there was a manager present within the service, they had not completed their registration with CQC. We found the manager was making positive changes and had a clear vision for the future. Staff told us they felt supported and had already seen improvements and people were positive about the new manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 18 December 2019).

Why we inspected

This focused inspection was prompted due to the information we held about the service indicating that people may not be receiving safe care.

At this inspection we reviewed the Key Lines of Enquiry in the key questions of Safe and Well-Led only and this report covers our findings in relation to those.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kingsbury Court on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme when we will carry out a fully comprehensive inspection looking at all key questions. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 January 2021

The service was safe.

Details are in our well-led findings below.

Effective

Good

Updated 23 January 2021

Caring

Good

Updated 23 January 2021

Responsive

Good

Updated 23 January 2021

Well-led

Requires improvement

Updated 23 January 2021

The service was not consistently well-led.

Details are in our well-led findings below.