We carried out a review of the data available to us about Proud to Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Proud to Care Limited, you can give feedback on this service.
Proud to Care Limited is a domiciliary care agency proving personal care and support to people living in their own homes. The service supported 21 people at the time of the inspection.
People’s experience of using this service and what we found
People and their relatives told us the service provided excellent care and staff went above and beyond their expectation. One relative commented, “The care, love and professionalism is second to none”. The registered manager promoted a caring ethos at the service, which was supported by a passionate and dedicated workforce. The registered manager was truly proud of their staff team, and supported them to be empowered in their role, which in turn, motivated them to deliver consistently exceptional care. The service saw mental well-being as equal to physical well-being. As such, staff applied a holistic approach to care and went out their way to form strong relationships with people and their families, which promoted better outcomes for people.
People’s care files showed that their care needs had been thoroughly assessed, and they received good quality care from staff who understood the type of support they needed. Care plans were highly personalised and gave clear information on how to support people beyond just their physical needs to ensure their entire person-hood was upheld. People’s goals and aspirations were clearly identified in their care records and we saw many examples where the service had helped them to fulfil these. People were treated as individuals and support was delivered according to their specific needs and wishes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Some people had been supported to live in their homes for many years. The service explored ways in which people with changing needs could continue to live at home, such as supporting applications for increased funding and care. People were given every opportunity to be valued and equal partners in decisions around their care and support. People participated in a range of activities. These included trips out in the local community, attending social groups and other events.
The provider utilised a values-based recruitment process, which encouraged a diverse workforce with varying skills and backgrounds, but underneath this, they possessed the same caring values. Staff were recruited safely and there were sufficient numbers of staff to meet the needs of people who used the service. Agency staff were not used.
People were safe due to the systems in place to safeguard people from potential abuse or exploitation. Measures were in place to minimise risks, both general and specific to individuals.
New staff completed a robust training program which aligned with the Care Certificate when they commenced employment. The Care Certificate is a set of standards that staff are expected to adhere to. Staff commented the support they received from the management team was excellent.
People were encouraged to maintain good health and well-being, and the service supported people to access their GP and attend regular health checks.
We found a strong leadership framework in place. This meant there were clear lines of accountability within the organisation and systems which supported the running of the service were well-embedded. The service benefited from a highly experienced registered manager who understood their role and responsibilities in relation to the duty of candour. This is a set of expectations about being open and transparent when things go wrong.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 February 2017).
Why we inspected
This was a planned routine inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Proud to Care is a small domiciliary care service registered to provide personal care for people living in their own homes. At the time of the inspection the service was supporting 17 people.
There was a manager at the service who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People received care from the same group of care workers and were introduced to any new staff who would be supporting them. People told us care workers turned up on time and stayed the full amount of time stated in their care plan.
People we spoke with were very satisfied with the quality of care they had received and made positive comments about the staff.
Relatives we spoke with were very satisfied with the quality of care their family member had received. They also made positive comments about the staff and the senior managers.
We saw there were sufficient staff to provide regular care workers to people using the service.
We saw the service's recruitment policy and procedure needed updated. The registered manager assured us the policy would be updated.
People had risk assessments in place, to ensure that potential risks to people were managed and minimised whilst still promoting independence.
There were robust systems in place to ensure people received medicines at the time they needed them.
Staff underwent an induction and shadowing period prior to supporting people on their own, and had regular updates to their training to ensure they had the skills and knowledge to carry out their roles. Staff received specialist training to meet the needs of people using the service.
Staff were supported to deliver care safely and to an appropriate standard.
Care plans were detailed and person centred. They contained personal preferences and instructed staff on encouraging people to maintain their independence. Care plans were reviewed and updated regularly.
People were supported with their health and dietary needs, where this was part of their plan of care.
The service promoted people’s wellbeing by providing daytime activities and opportunities to go out into the community, where this part of their plan of care.
People and relatives were confident that if they raised any concerns or complaints, these would be taken seriously and appropriate action taken.
People and relatives we spoke with knew who the registered manager [managing director] was and spoke highly of them and the service as a whole.
There were regular checks completed by senior staff to assess and improve the quality of the service provided. The service actively sought the views of people and their representatives to continuously improve the service.