EVHM LLP - 5 High Beech Close

Updated 6 March 2025

This assessment was carried out between 21 March and 24 March 2025. We visited the service on 21 and 24 March. At the time of the assessment there were 4 people living at the service. The service specialised in the care of people with a learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Although the service has been operational for a number of years, within the last twelve months the service was registered under a new provider name. An assessment was therefore required for the service to receive a rating.

Record keeping in some areas such as minutes of house meetings did not demonstrate actions in relation to suggestions and ideas raised by people. No surveys had been carried out since 2022. The service was moving from paper to electronic recording keeping. The electronic records were not as detailed as the paper records, but staff were working hard to get this up and running fully. Staff knew people well, so this had little impact for people.

People were proactively supported to have access to a wide range of educational and leisure activities to meet their diverse needs and wishes. They were encouraged and supported to maintain contacts with family and friends. Through regular key worker and house meetings, everyone was supported to share their views and aspirations. Care was person centred and promoted people’s dignity, privacy and human rights. Staff were skilled in meeting people’s needs, and they responded effectively when people showed signs of distress, anxiety and frustration.

There was a positive and open culture where learning was shared to drive continuous improvement. Leaders and staff actively considered the least restrictive options to keep people safe. People were supported by a stable staff team who knew people well and what was important to them. The service learned from incidents and made improvements where needed. Staff sought appropriate professional advice and support when needed to ensure people’s health and wellbeing was maintained. Staff told us they felt well supported by the management team. Quality assurance assessments were used to review the performance of the service. Action was taken based on the findings of the various audits.

Updated 6 March 2025

People told us that if they had any worries, they knew who they would share these with and they were sure that they would be dealt with. People’s relatives said they not had to raise any matters formally, if they had any concerns, they told staff and they were addressed straight away. One relative told us they would like more contact with the staff team, and this was shared with the registered manager.

People told us they liked to invite their friends to visit them at the service and liked to visit their friends outside of the service. Everyone told us they liked the activities they took part in, and it was evident when speaking with people that this was the case, as they spoke passionately about their preferred activities.

People told us they felt safe. One person told us, “I feel safe with my friends here,” and another said “Yes, I feel safe, I have my own mobile and I can phone my mum whenever I want.” People’s relatives also told us they felt their loved ones were safe and looked after well at the service.

People were well cared for, with staff proactive in addressing health issues. People told us about various health checks they had, and that staff had supported them to attend appointments.