The Care Quality Commission

Archived: Hopkins and Abbot Dental Practice

790 London Road, Leigh On Sea, Essex, SS9 3NJ (01702) 472929

Provided and run by:
Hopkins & Abbot Dental Practice

Important: The partners registered to provide this service have changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

The provider had put in place suitable arrangements to obtain consent; the premises had been upgraded and proper checks put in place to satisfy decontamination 'best practice' guidance and requirements, and monitor the quality of the service people receive.

22 February 2013

During a routine inspection

We spoke with one person who was using the service at the time of our inspection. They had been registered with the practice for 27 years and said they 'would not go anywhere else'. They said they were nervous about coming to the dentist but they trusted their dentist and were always put at ease.

They said that they were fully involved in decisions about their care and that everything was explained to them before they decided on a course of treatment. They were always asked to give consent before treatments commenced and were advised of the costs. They said they were made to feel that their views were welcomed.

Although at times they said that it was difficult to get a routine appointment, they said they could always see the dentist if they were in pain.

We found that there was not always evidence that patients had provided consent before treatments were given, and that decontamination records and practices were not up to date. Quality monitoring of the service must be improved.