22 March 2013
During a routine inspection
Patients attending the service at the time of the inspection did not wish to speak with us. We have therefore used the provider's feedback information to reflect their views. Patient feedback suggested they were happy with the service provided. They felt they were given enough information about their treatment options as well as the fee scales and had no hesitation in asking any question in relation to their treatment or cost.
Our inspection found the staff to be friendly and accommodating. Patients were treated with respect and dignity. Consultations took place within private surgeries where privacy and confidentiality were ensured.
Patients were able to make comments about their experience via e mail and were positively encouraged to do so. We observed that patients completed a medical history at their first visit and prior to any consultation or treatment with the dentist. We also observed medical histories being updated for several patients. Consent forms were signed before any treatment was commenced.