8 November 2012
During a routine inspection
We spoke with three people who said they had used the practice for a number of years. They told us that they found the staff very welcoming and approachable. One person said, 'They look after you here and put you at ease.' Another person said, 'The staff are very nice and explain everything.'
We spoke with three people who used the service and they all said that the environment was always clean and tidy. Processes were in place to ensure that equipment was safe to use and clean. 'One person said, 'The whole practice is clean every time I visit.' People told us staff wore protective gloves and masks when treating them. They also said they were offered protective goggles and clothes protection during their treatment.
The practice had a process in place to monitor people's views about the service offered. People we spoke with told us that they had never had to complain about the service.