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Waterfield Supported Homes Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 22 June 2018

Waterfield Supported Homes Limited is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Waterfield Supported Homes Limited is registered to provide care and accommodation to up to five people. At the time of our inspection, four people were using the service, some of whom had mental health conditions.

Bedrooms are single occupancy rooms. The service has a stairlift and a garden.

At the last inspection of 8 March 2016, the service was rated ‘Good’. We carried out this unannounced inspection of the service on 7 June 2018. At this inspection, we found that the service had maintained its 'Good' rating.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were happy living at the service. Staff understood how to protect people from the risk of abuse. Risks assessment and management plans were used appropriately to keep people safe. Sufficient staff provided people’s care in a safe manner. Staff underwent appropriate recruitment procedures to ensure their suitability to deliver care.

People received care in line with best evidence guidance. People’s needs were assessed and reviewed which enabled staff to deliver effective care. Staff were supported, trained and supervised to enable them to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People enjoyed the food provided. Staff involved people in menu planning and ensured that meals met each person’s dietary and cultural needs. People received the support they required to maintain good health and to access healthcare services when needed.

People were treated with kindness and compassion. Staff knew people well and had developed positive relationships with them. Staff treated people with dignity and respected their privacy. People enjoyed taking part in activities of their choosing and were encouraged to develop new interests.

People received personalised care which focused on their individual needs. Staff supported people to develop daily living skills. People had received a copy of the complaints procedure and knew how to raise a concern about their care when needed.

People had opportunities to share their views about the service. The registered manager acted on people’s feedback to develop the service. People, healthcare professionals and staff spoke positively about the registered manager and commended her for managing the service well. Regular checks and audits on the quality of care resulted in improvements to care delivery. The registered manager worked in close partnership with other agencies to develop the service.

Inspection areas

Safe

Good

Updated 22 June 2018

The service remains Good.

Effective

Good

Updated 22 June 2018

The service remains Good.

Caring

Good

Updated 22 June 2018

The service remains Good.

Responsive

Good

Updated 22 June 2018

The service remains Good.

Well-led

Good

Updated 22 June 2018

The service remains Good.