Advance Healthcare- Trinity Apartments

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People`s specific mental and physical health conditions were detailed in care plans to support staff to deliver personalised care, with regular reviews in place.

People and relatives were involved in quarterly reviews to monitor changes and raise concerns. Staff received regular updates to ensure care remained responsive and gave examples where reviews enabled adjustments, allowing people to access additional support and continue living in the service.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff completed a wide range of training to support them in delivering safe and effective care. For example, Oliver MgGowan training to support people with learning disabilities. They told us they had access to the information they needed and felt able to seek support and guidance when required.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff communicated effectively to ensure people received consistent care and support. One staff member said, “We talk to each other all the time.” Handovers took place between shifts to share information. A staff member confirmed, “It’s very important to do a handover each shift. If you don’t handover, how are they supposed to know. For example, blister packs were taken back to the pharmacy in error, this was shared so person doesn’t worry. Or if person has gone into hospital.”

Staff were positive about working at the home, describing it as, “A lovely place to work with nice people.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care plans included detailed information about people’s health conditions. Staff demonstrated a good understanding of people’s needs; one staff member said, “I can see and [person] tells me when they haven’t slept. I will advise [person] on hydration. Keep drinking and to eat properly.”

The service worked well with the pharmacy and other health professionals, ensuring people were supported to access services when needed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans were regularly reviewed and included detailed information about people’s life histories and preferences. One staff member said, “Care plans have a good amount of detail which gives me 100% confidence in understanding service user’s needs.”

Staff had access to care information via mobile devices, which alerted them to outstanding tasks or monitoring checks, such as care delivery, changes in needs, or when escalation to a health professional was required.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff had completed training in mental capacity and understood people’s rights, ensuring individuals could make informed decisions. The registered manager said, “Carers have been trained to always gain consent, maintain dignity and respect.”

People using the service had the capacity to make decisions about their care.