Westbury Court Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Staff we spoke to said they would confidently speak to leaders with issues they may have. They felt the registered manager was approachable and listened to them.

Staff continued to receive regular supervisions and team meetings.

Professionals we spoke with said they had open and clear communication between themselves and the leadership team. they told us they felt confident they could raise questions with leaders an d that these would be appropriately addressed.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

At the last inspection we identified significant shortfalls in governance. At this inspection we found the provider and leaders had made significant improvements in quality assurance. There were clear roles and responsibilities for leaders. They ensured auditing was completed for medicine management and bowel monitoring regularly and were now addressing issues when they were identified. This had led to a significant reduction in medication errors. Leaders immediately addressed the 2 issues identified on inspection.

Call bell responses were reviewed daily. People at high risk of pressure sores had regular reviews of their care. We discussed 1 person who had acquired a small pressure sore on their foot, staff had identified the reason for this, and leaders then took appropriate steps to ensure this issue was quickly resolved to reduce further risks.

The manager also went with the district nurse (DN) when they visited so they could ensure appropriate information from the DN was shared with the team.

Leaders recognised that they needed to continue to look for ways to improve governance to ensure appropriate oversight of the service.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.