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Care of Excellence Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 13 September 2019

About the service

Care of Excellence Limited is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 55 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, 30 people were receiving a regulated service.

People’s experience of using this service and what we found

People received care and support by a staff team that were dedicated, enthusiastic and experienced. Staff provided people's care in a personal way. Staff helped people to express their views and people were consulted about all aspects of their care and support. The provider took account of current best practice models. This helped the service to deliver consistently good care.

People received care from a personal team of staff who were well trained and supported. Staff worked together and with other agencies to ensure people received the care and support they needed.

Staff were genuinely interested in and knew people very well. People's care plans were detailed and provided staff with comprehensive guidance on how to meet people's needs. Staff were skilled at supporting people while reducing causes that may affect people’s anxiety. Where it was part of the planned care, staff supported people to access the community, such as the shops, a stroll to the local village and cafes.

Staff were caring and considerate, which reflected the provider's values of person-centred care. Staff treated people with the greatest respect and had embedded privacy and dignity into their working practice. There was a strong recognition that people were individuals. Staff spoke passionately about providing people with person-centred care and showed real compassion for people.

The registered manager was committed to involving people, relatives, staff and other stakeholders in the development of the service. Audits and quality monitoring checks helped drive improvements in the service. We received positive feedback about the way the service was managed. Everyone said the registered manager and staff were amenable and easily reached.

The registered manager looked for ways to improve and develop the service. Staff were proud to work for the service and worked in full collaboration with external professionals.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 July 2016).

The service remains rated as good .

Why we inspected

This was a planned inspection based on the previous rating.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 September 2019

The service was safe.

Details are in our caring findings below.

Effective

Good

Updated 13 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 13 September 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 September 2019

The service was well-led.

Details are in our well-led findings below.