Updated 19 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
Essex Care Consortium - Fordham is a care home. People in care homes received accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
The inspection was unannounced.
What we did when preparing for and carrying out this inspection
We reviewed information we had received about the service since our last inspection. This included details about incidents the provider must notify us about. We sought feedback from the local authority and professionals who work with the service. We assessed the information we require providers to send us as least once annually to give some key information about the service what the service does well and any improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with the assistant general manager, registered manager, and two staff. We also spoke with one person who used the service. Other people were unable to communicate verbally with us or not home on the day of inspection. We therefore spoke with staff, reviewed records and looked at other information which helped us to assess how their care needs were being met. We observed the care and support provided to people and the interaction between staff and people throughout our inspection.
Following the inspection
We continued to seek clarification from the provider to validate evidence found. We sought feedback from the one professional who worked with the service.