During an assessment under our new approach
We carried out this announced on-site assessment on 3 June 2025.
The Solace Centre (SARC) Bicester offers medical, practical and emotional support to adults, young people and children who have experienced sexual assault including rape. The centre is staffed by forensically trained clinicians and crisis workers, and is available 24hours a day, 7 days a week.
The SARC is managed by Mountain Healthcare Limited and is commissioned jointly by the NHS and the police.
During the inspection we spoke with the associate head of healthcare, the regional contracts director, a regional operations lead, a crisis worker and 2 sexual offences’ examiners. We checked the premises for access, fire safety and cleanliness. We reviewed the SARC’s policies and procedures, and other records about how the service was managed.
We assessed 10 quality statements in total under the safe, effective, caring, responsive and well-led key questions.
We found the provider had met the regulations and evidence showed that people received a good standard of care and treatment. There were effective systems in place to ensure patient safety, including safeguarding vulnerable people and managing risks to patients and staff.
Patients’ needs were thoroughly assessed, and care was planned and delivered in line with current best practice guidance. There was a systematic programme of audits to monitor the standard and quality of care provided to patients.