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Archived: PRC Outreach Services

Reports


Inspection carried out on 29, 31 October 2013

During a routine inspection

We spoke with six people and/or their representatives who received care from PRC Outreach Services. People told us they were happy with the care provided by the agency. They said the agency were consistent with which staff they sent to provide care staff were generally good timekeepers and were kind and respectful in the way they provided care. One person told us, �They are brilliant.�

People told us and we saw evidence that pre-care assessments including risk assessments of peoples� needs were provided to ensure the agency could deliver the required level of care. The care plans we reviewed were sufficiently detailed to direct and inform staff about how care was to be provided. We saw evidence of regular reviews of care plans to ensure the care provided took account of any changes that had occurred.

PRC Outreach Services had an effective and robust system in place to ensure the necessary checks were completed before a person was employed by the company.

The registered manager ensured people received a high standard of care by asking people about the service and also assisting with supporting people in their own homes.

Documents were kept securely and in line with legislation. The care plans had been reformatted to ensure all the information was accurate and any risks were identified.

Inspection carried out on 11 December 2012

During an inspection looking at part of the service

We reviewed all the information we hold about this provider, carried out a visit on 11 December 2012, talked with people who used services, talked with staff and looked at records of people who used services. We also received positive comments about the service from other health care and social care professionals.

People told us that the staff that visit them were usually good timekeepers, that it was usually the same carers, and they were positive about the carers themselves saying that they had no complaint about them as individuals or the care provided. They said that they had confidence in the agency, and without exception, all the comments received were positive. Comments included: �We have always been welcome to voice our opinion�; �Social services should be very happy to have a provider of this calibre in Cornwall�; and, �truly excellent care we receive�.

We found the care provided met people's expectations and needs. The agency's records did not always reflect the care provided, and they did not demonstrate the assessments and efforts made to minimise risk to staff and others.

Inspection carried out on 6 August 2012

During a routine inspection

We reviewed all the information we hold about this provider, carried out a visit on 7 August 2012, talked with people who used services, talked with staff and looked at records of people who used services.

People told us that the staff that visit them were usually good timekeepers, that it was usually the same carers, and they were positive about the carers themselves saying that they had no complaint about them as individuals or the care provided. They said that they had confidence in the agency, and without exception, all the comments received were positive.