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Inspection report

Date of Inspection: 29, 31 October 2013
Date of Publication: 19 November 2013
Inspection Report published 19 November 2013 PDF


Inspection carried out on 29, 31 October 2013

During a routine inspection

We spoke with six people and/or their representatives who received care from PRC Outreach Services. People told us they were happy with the care provided by the agency. They said the agency were consistent with which staff they sent to provide care staff were generally good timekeepers and were kind and respectful in the way they provided care. One person told us, �They are brilliant.�

People told us and we saw evidence that pre-care assessments including risk assessments of peoples� needs were provided to ensure the agency could deliver the required level of care. The care plans we reviewed were sufficiently detailed to direct and inform staff about how care was to be provided. We saw evidence of regular reviews of care plans to ensure the care provided took account of any changes that had occurred.

PRC Outreach Services had an effective and robust system in place to ensure the necessary checks were completed before a person was employed by the company.

The registered manager ensured people received a high standard of care by asking people about the service and also assisting with supporting people in their own homes.

Documents were kept securely and in line with legislation. The care plans had been reformatted to ensure all the information was accurate and any risks were identified.